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More informationWhistleblower Channel
Iberpay makes available to its users the Whistleblower Channel, as a secure means of communication to report any irregular action or infringement contrary to legal regulations.
This channel is enabled for people who have a professional relationship with the company, such as directors, employees, interns, collaborators, suppliers and people working for or under their supervision, shareholders, former employees, job candidates.
Independence and autonomy, as well as rigorousness are the principles that govern the behavior of the channel, guaranteeing confidentiality in all communications, both for the reported and the whistleblower, as well as the possibility of reporting anonymously.
Information to be communicated through the channel
Examples of actions to be reported through this channel would be:
- Infringements of European Union Law, provided they fall within the scope of Directives and Regulations relating to public procurement, services, financial products and markets and prevention of money laundering and terrorist financing, environmental protection, public health, consumer protection, protection of privacy and personal data and security of networks and information systems, etc.
- Discrimination of any kind based on age, gender, ethnicity, race, religious or philosophical beliefs, union or political affiliation and sexual orientation.
- Any type of harassment, including workplace harassment or sexual or gender-based harassment, as well as actions that infringe on the labor rights of workers.
- Any type of crime, whether fraud, serious and very serious criminal and administrative infractions, such as acts of corruption of any kind, such as bribery, swindling, embezzlement, influence peddling, money laundering, etc.
- Disclosure or misuse of confidential information.
- Illegal behavior in the performance of work.
This channel is not a means for complaints that are not included in the previous paragraph, and for this reason, communications that do not comply with the aforementioned may not be admitted or processed through this channel.
Your report has been successfully completed. Tracking number: {valor}.
The tracking code will allow you to access the status of your complaint. Please keep it in a safe place as the Entity cannot generate it again and without it you will not be able to check the progress of your report.
The document has been sent successfully.In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018, of 5 December, on the protection of personal data and guarantee of digital rights, all personal data collected in this Complaints Channel will be processed for the sole purpose of processing the complaints received and, where appropriate, investigating the reality of the facts reported.
The processing of data will be carried out within the framework of this Complaints Channel, the objective of which is the prevention and discovery of possible conduct that contravenes current legal regulations, the management or processing of the complaints received, and actions necessary for the investigation of the facts reported.
The personal data that may be collected as a result of the filing of the complaints will be kept, initially, for the time necessary for their admission for processing and investigation, always in accordance with the deadlines established in the legislation in question, and will be cancelled once the process has been completed.
In the event that it is necessary or required, the data may be communicated to those third parties to whom it is legally obliged to provide it, such as Public Bodies, Judges and Courts.
Access to the data contained in this channel shall be limited to internal and, exceptionally, external bodies legally or contractually entrusted with the task of carrying out internal control and compliance functions.
Iberpay shall adopt all the technical and organisational measures necessary to preserve the security of the data collected. The confidentiality of the data is guaranteed and it shall be ensured that the identity of the complainant is not disclosed to the respondent during the investigation, always respecting the fundamental rights of the individual.
For any matter not covered in this section, please consult Iberpay's Privacy Policy.