MyCase customer service

If you need any technical or operational support related to the services provided by Iberpay, our support team will provide you with intant assistance through MyCase.

It allows you to make any type of query or manage incidents related to the Spanish payment system (SNCE), the Cash distribution system (SDA) or any other service.

MyCase is accessible only to authorized users. If your entity is a member in any of Iberpay's services but you do not have access to MyCase, please contact the administrator of your entity to request the due access.

Attention to technical and operational emergencies

If you require urgent technical or operational assistance, you may contact Iberpay through the following emails: snce@iberpay.es, monitorizacion@iberpay.es; or by phone (+34) 91 567 22 19.

For urgent technical and operational matters related to Instant credit transfers (SCT Inst), please contact the following phone numbers:

• Redsys ASI4 service: (+34) 91 346 54 28
• ASI6 service and Links with RT1 and TIPS: (+34) 91 567 22 19